Dukkan, LeftUp, Tawseel 5G, OC Attendance & OC Tracking all these Apps is committed to respecting your privacy and protecting your personal information. This privacy statement describes how we handle your personal data when you visit our website (regardless of where you access it). This policy tells you about your right to privacy and how the law protects you. This privacy notice is provided in a layered format that allows you to click and click on specific areas listed below. Also, use the glossary to understand the meaning of some of the terms used in this privacy policy.
1- IMPORTANT INFORMATION AND WHO WE ARE:
Purpose of this privacy notice
This privacy statement is intended to provide information on how Dukkan, LeftUp, Tawseel 5G, OC Attendance & OC Tracking all these Apps collects and processes personal data through the use of this website. This includes the data you provide through this website when you subscribe to news announcements. This website is not intended for children and does not knowingly collect information about children. Read this Privacy notice along with other privacy notices or fair processing notices that we provide on certain occasions when we collect or process your personal information and we will fully inform you of how and why you are using it. This privacy notice is a supplement to other notices and is not intended to overwrite them.
Controller
Dukkan, LeftUp, Tawseel 5G, OC Attendance & OC Tracking Apps are the data controller and are responsible for your personal data, in this privacy notice (Dukkan, LeftUp, Tawseel 5G, OC Attendance & OC Tracking Apps are collectively referred to as “Company”, “we”, “us” or “our”). If you have any questions about this privacy notice, such as a request to exercise your legal rights, please contact us using the details below.
Contact details
Dukkan, LeftUp, Tawseel 5G, OC Attendance & OC Tracking plc
Al Reyhan building, office 306, Movenpick Hotel Apartments, Al Mamzar, Dubai, United Arab Emirates.
You have the right to file a complaint at any time with the Information Commissioner’s Office (ICO). However, we would appreciate it if you had the opportunity to address your concerns before contacting the ICO. Please contact us first.
Changes to the privacy notice and your duty to inform us of changes
We may change this policy by updating this page. You should check this page from time to time to make sure you are happy with the changes. This policy will come into effect on February 6, 2022. It is important that the personal information we hold about you is accurate and up-to-date. Please let us know if your personal information changes in our relationship.
2- The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
We have then grouped together the data types within these categories as follows:
Identity Data includes first name and last name.
- Contact Data includes company name and email address.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this application.
- Profile Data includes your username or similar identifier and password, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our application, products and services.
- Marketing Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Communications Data includes all communications we have with you whether by email, post, phone or otherwise.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific application feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3- How is your personal data collected
We use a variety of methods to collect information from and about you, including:
A- Direct interaction: You can provide your identity and contact information by filling out a form or contacting us by mail, phone, email, etc. This includes personal information that we provide when:
- Sign up for our products or services.
- Create an account on our application (Dukkan).
- Subscribe to our services and publications.
- Request to send marketing materials.
- Participate in contests, promotions, or surveys.
- Or give us your feedback.
B- Automated technology: or When you interact with our application, we may automatically collect technical data about your device, browsing actions, and patterns. This personal data is collected using cookies, server logs, and other similar technologies. See cookie statement for more information.
C- Third party or public source: We may receive your personal information from a variety of third parties and public sources, as described below (Technical data from the following parties):
- Analysis, storage, tools, media providers.
- IP tracking service provider.
- Automated quality control tools.
- Automated security and compliance tools.
- Social media and media networks such as Twitter, Facebook, Instagram.
- Email distribution and survey provider.
4. How we use your personal data
We will only use your personal data if permitted by law. Most commonly, we use your personal information when:
- If you are about to enter into a contract or need to fulfill the contract you have entered into.
- If we need our legitimate interests (or the interests of a third party) and your interests and fundamental rights do not invalidate those interests.
- When you need to comply with legal or regulatory obligations.
In general, we do not rely on consent as the legal basis for processing personal data, except when sending third-party direct marketing communications via email. You have the right to withdraw your consent to marketing at any time by contacting us.
5- Purposes for which we will use your personal data
Below is a tabular description of how you plan to use your personal data and which legal basis it depends on. We also identified what the legitimate interests were, if necessary. Please note that we may process your personal data for multiple legitimate reasons, depending on the specific purpose for which you use your data. If you need more information about the specific legal basis on which we rely to process your personal information, please contact us. Multiple legal grounds are shown below:
A- To register as a new customer
Type of data:
1- Identity
2- Contact
Legal basis for processing including evidence of legitimate interests. Fulfillment of contract with you.
B- To process and deliver orders to you
This includes:
1- Managing payments, fees and charges.
2- Collecting and recovering money owed to us
Type of data:
1- Identity
2- Contact
3- Financial
4- Transaction
5- Marketing and communications
Lawful basis for processing including basis of legitimate interest:
1- Performance of a contract with you
2- Necessary for our legitimate interests (to recover debts due to us)
C- To manage our relationship with you
This includes:
1- Notifying you about changes to our terms or privacy policy.
2- Asking you to leave a review or take a survey.
3- Answering any queries you may have.
Type of data:
1- Identity
2- Contact
3- Profile
4- Marketing and Communications
Lawful basis for processing including basis of legitimate interest
1- Performance of a contract with you
2- Necessary to comply with a legal obligation
3- Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
4- To deal with your enquiries.
D- To enable you to partake in a prize draw, competition or complete a survey
Type of data:
1- Identity
2- Contact
3- Profile
4- Usage
5- Marketing and Communications
Lawful basis for processing including basis of legitimate interest
1- Performance of a contract with you
2- Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
E- To administer and protect our business and this website
This includes:
- troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
Type of data:
1- Identity
2- Contact
3- Technical
Lawful basis for processing including basis of legitimate interest
1- Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise).
2- Necessary to comply with a legal obligation.
F- To deliver relevant application content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Type of data:
1- Identity
2- Contact
3- Profile
4- Usage
5- Marketing and Communications
6- Technical
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
G- To use data analytics to improve our application, products/services, marketing, customer relationships and experiences
Type of data:
1- Technical
2- Usage
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
H- To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of data:
1- Identity
2- Contact
3- Technical
4- Usage
5- Profile
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to develop our products/services and grow our business).
I- To provide regulatory news via an automated email alert service
Type of data:
1- Identity
2- Contact
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests and as you have requested to receive RNS announcements.
6- What we may request from your side
We may need to request certain information from you in order to verify your identity and ensure your right to access (or exercise other rights) your personal information. This is a security measure to prevent disclosure of personal information to those who do not have the right to receive personal information. We may also contact you to request more information related to your request for prompt response.
7- Response time
We aim to meet all legitimate requests within a month. It can take a month or more if your request is particularly complex or if you have made multiple requests. In this case, we will notify you and keep you informed.
8- Account Deletion
We provide in-app account deletion and instruction:
in-app go to profile from menu -> you will find all your profile information, scroll down in profile screen and you can find delete account button, after click you will delete all your personal information & account.